Returns & Exchanges

Returns & Exchanges ♡

We hope you love your Pink Shift goodies! 🎀 If there’s an issue with your order, we want to help.

Returns

Eligible items may be returned within 14 days of delivery. Items must be unused, unworn, unwashed, and in their original condition and packaging.

For hygiene reasons, scrub caps that have been worn, washed, or removed from protective packaging in a way that prevents them from being resold cannot be returned or exchanged.

Non-Returnable Items

Final-sale items, personalized/custom items, gift cards, and used or worn products are not eligible for return.

Exchanges

Need a different eligible item? Please contact us within 14 days of delivery. Exchanges are subject to product availability.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or you receive the wrong item, please contact us as soon as possible and include your order number and photos of the item. We’ll review the issue and work with you to make it right.

Return Shipping

Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect. Original shipping charges are non-refundable.

Refunds

Approved refunds will be issued to the original payment method after the returned item has been received and inspected. Processing times may vary depending on your financial institution.

Questions?

Please reach out through our Contact Us page for return or exchange assistance. ♡

The Pink Shift Co.

Where healthcare meets cute.